Patient Satisfaction Survey

At Brundall Dental Practice we want to ensure that we listen to our patients and to improve on areas where this may be required.  We recently undertook a patient survey* and the results are below:

Visited dentist within last 12 months 76%
How many days do you have to wait to book your appointment? 93% within 5 days
Provided Sufficient information? 100% all/most of the time
Seen early or on time for appointment?

Less than 5 minutes waiting time

Between 5 – 20 minutes

Waiting more than 20 mins

28%

40%

26%

6%

Did the dentist answer most/all of your questions if asked? 100%
Did the dentist take the right action to deal with your visit? 100%
Do the opening times allow for convenient appointments? 100%
Does your dentist treat you with respect and courtesy? 100% all/most of the time
Can you get through to the practice at first attempt? 92% all/most of the time
Are Receptionist helpful? 100% all/most of the time
Have you felt like making a complaint in the last 12 months? 98% said no
Other comments:
very satisfied with everything.  Best dentist had in 70 years, Excellent service, lovely dentist, responsive to emergencies, thorough, approachable, explains all treatments clearly, always found dentist and supporting staff to be very friendly, courteous and very polite, would recommend practice to friends and family”.

We are looking at how we can improve the waiting time in the practice – sometimes it is unavoidable due to emergency appointments and/or treatment taking longer than originally envisaged due to complications.

 

 *50 patients completed survey 9/17
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